Client Success Manager

Remote

Full Time

Mid Level

We’re Bamboo Works — a fast-growing international staffing firm helping companies worldwide build high-quality, affordable remote teams. As we scale, we're hiring a Client Success Manager to lead inbound client handling, guide prospects through our recruitment process, and build long-term, trust-based relationships.

This is a pivotal role — you will be the first impression of Bamboo Works and the ongoing voice of our brand for our clients. Your communication, professionalism, and problem-solving ability will directly reflect the quality we promise.

Location: Remote
Engagement: Full-Time
Working Hours: CET
Monthly Salary: Base pay + additional revenue-based commissions

What You’ll Do

Guide clients through every step: from calibration to candidate shortlisting and onboarding
Develop a deep understanding of each client’s business, hiring strategy, and long-term needs
Own the post-placement client experience, ensuring a smooth onboarding and successful integration of placed candidates
Drive client retention through consistent value delivery and relationship building
Conduct regular check-ins with clients to proactively assess satisfaction, performance, and potential risks
Proactively identify upsell and expansion opportunities across existing accounts
Proactively identify opportunities to improve client experience, processes, and outcomes
Identify and resolve issues early, acting as the main point of contact for any client concerns or escalations
Build strong, long-term relationships with key stakeholders and decision-makers within client organizations
Coordinate closely with the recruitment team to ensure client requirements are clearly translated and successfully delivered
Own client retention, satisfaction, and account growth across your portfolio
Ensure high levels of client satisfaction, measured through feedback, repeat business, and account growth

What We’re Looking For

Requirements (Non-Negotiable)

Fluent English — exceptional speaking and writing skills
Strong communication — structured, confident, and personable
Professional presence — calm, trustworthy, articulate
University degree (business, marketing, communications, or related fields preferred)
Tech-savvy and business-oriented — quick to grasp new industries and roles
Empathetic sales approach — persuasive without being pushy
Strong commercial awareness — able to identify growth opportunities while maintaining a client-first approach

Must-Have Experience

2–3+ years in staffing, recruitment, outsourcing, or offshoring in a client-facing role
Hands-on experience running discovery calls and managing client accounts
Proven success managing the full client lifecycle — from lead to long-term relationship
Ability to nurture B2B relationships and drive ongoing client satisfaction
Familiarity with remote hiring models and roles (EAs, developers, marketers, analysts, accountants)

Bonus Points For

Experience working with international clients (US, UK, AUS, EU, UAE)
Startup or high-growth environment experience
Strong CRM discipline and organizational skills
Experience in generating their own leads (LinkedIn outreach, light cold calling, etc.)

Recruitment Process

Initial Interview
Interview with the Co-Founders
Offer & Onboarding

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How many years of experience do you have in staffing, recruitment, outsourcing, or offshoring (client-facing roles)?*

In 3 sentences, please describe your relevant experience including the following information: exact years of experience, industry and country exposure, key responsibilities, highlights/milestones.*

Which client-facing functions have you handled? (Select all that apply)* Discovery / consultation callsAccount managementContract and agreement managementRecruitment process coordinationPost-placement client successUpselling / account expansionLead generation or outreach

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