GHL Automation and AI Agent Specialist

Remote

Full Time

Mid Level

We’re helping a fast-growing AI-first technology company in the automotive services industry find a highly technical, detail-oriented specialist to refine and improve their live AI voice agents.

You’ll play a crucial role in the post-launch phase, where the real challenge begins, by monitoring conversations, troubleshooting issues, optimizing prompts, and managing low-code automations. This role is ideal for someone who thrives on problem-solving, thinks like an engineer, and enjoys unpacking complex issues without needing a script or SOP.

Full-Time: 40 hours/week
Schedule: AU business hours
Location: Fully Remote
Engagement: Independent Contractor
Start Date: ASAP
Monthly Compensation: US$1200-1600 (depending on level of experience)

Key Responsibilities

AI Agent Performance & Refinement

Monitor live AI agent calls through dashboards and call logs.
Analyze low-scoring calls to identify logic issues, unnatural phrasing, or pronunciation errors.
Implement nuanced fixes to AI prompts to improve tone, accuracy, and customer experience.
Apply client feedback (via Teams) directly into prompt refinement and template adjustments.

Low-Code Workflow Management

Troubleshoot and optimize GoHighLevel (GHL) workflows powering agent actions (SMS, email, contact lookup, etc.).
Identify and resolve automation failures, incorrect logic paths, or output inconsistencies.
Ensure workflows and prompts work seamlessly together in real-world conditions.

Advanced Problem-Solving

Act as the primary troubleshooter for post-launch agent issues.
Diagnose unique, non-documented problems and implement independent solutions.
Think critically to uncover root causes across prompts, workflows, and system logic.

What We’re Looking For

Must-Have Requirements

Exceptional problem-solving ability — the #1 requirement; you must thrive on diagnosing and fixing nuanced issues.
High proficiency in GoHighLevel (GHL), specifically workflow automation (at least two years).
Foundational AI/prompt knowledge with the ability to understand prompt logic and identify cause of errors.
Strong technical mindset & high attention to detail, especially in language and logic.
Curiosity and eagerness to learn — someone genuinely interested in AI and continuous improvement.

Nice-to-Haves

Experience with automation tools like Make or Zapier.
Familiarity with chatbot platforms (Voiceflow, Botpress, etc.).
Basic coding knowledge (Python or JavaScript) to interpret simple API payloads.
Exposure to the automotive dealership industry.

Why This Role

Join an AI-driven company at the forefront of voice automation.
Work on real-world AI systems where your changes immediately impact performance.
Full ownership over a deeply technical role — perfect for someone who loves solving puzzles.
Learn directly in an environment where AI, automation, and low-code tools intersect.

Recruitment Process

Initial Interview
Technical Interview with Client
Task Assessment
Offer & Onboarding

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How many years of professional experience do you have in automation, low-code development, or AI systems?*

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Which automation or integration tools have you used professionally (select all that apply)?* GoHighLevelMake (Integromat)ZapierVoiceflow/Botpress/DialogflowAirtable/CRMsNone of the above

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Please mention a few dates and times of your availability for a Google Meet interview this and next week (27 November onwards), PH working hours, M-F.*

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